1. Who we are

Harbr ("Harbr," "we," "us," or "our") is a real estate lead generation and agent matching service operated by Harbr LLC, a Florida sole proprietorship doing business as Harbr. We operate the website at goharbr.com and connect home buyers, sellers, and relocators with vetted local real estate experts in Pensacola FL, Jacksonville FL, and San Diego CA.

We are not a licensed real estate brokerage. We are a marketing and referral matching service.

Contact:
Harbr LLC
Email: connect@goharbr.com
Website: goharbr.com

2. Information we collect

We collect information you provide directly to us when you submit our contact form or otherwise reach out. This includes:

• First and last name
• Email address
• Phone number
• City and market of interest (Pensacola, Jacksonville, or San Diego)
• Where you are in your home search (browsing, financing, ready to buy, selling, etc.)
• Move timeline
• Approximate budget (optional)
• Buyer segment (military/VA, first-time buyer, corporate relocation, investor, etc.)

We also collect limited technical information automatically when you visit our website, including your IP address, browser type, device type, pages visited, and referring URL. This is collected through standard web server logs and analytics tools.

3. How we use your information

We use the information you provide to:

• Match you with a vetted local real estate expert suited to your situation
• Contact you via phone, email, or SMS to introduce your matched expert
• Send you follow-up communications related to your home search
• Improve our matching process and service quality
• Comply with legal obligations

We do not use your information for unrelated marketing purposes without your consent.

4. How we share your information

We share your information only in the following circumstances:

• With your matched agent or expert: When we connect you with a local real estate agent, we share your name, phone number, email, and relevant search details so they can reach out to you directly.
• With service providers: We use third-party tools to operate our business, including Follow Up Boss (CRM), Zapier (automation), and email service providers. These providers process your data only on our behalf and are bound by data processing agreements.
• With lender or service referral partners: If you indicate you need help with financing or other services, we may share your contact information with a trusted partner such as a mortgage broker. We will always inform you before making such a referral.
• For legal reasons: We may disclose your information if required by law, court order, or government request.

We do not sell your personal information to third parties. Ever.

5. Affiliate links and third-party services

Our blog at goharbr.com/blog contains affiliate links to third-party products and services including but not limited to mortgage comparison tools, moving services, homeowners insurance, and home security products. If you click an affiliate link and make a purchase or submit an application, Harbr may receive a commission at no additional cost to you.

Affiliate links are clearly disclosed at the top of any blog post that contains them. We only recommend products and services we believe are genuinely useful to our readers.

When you click a third-party link, you leave our website and are subject to that third party's own privacy policy. We are not responsible for the privacy practices of external websites.

6. SMS communications

By submitting your phone number through our contact form, you consent to receive SMS text messages from Harbr related to your home search inquiry. These messages may include:

• Questions to understand your home search situation
• Introduction to your matched local expert
• Follow-up check-ins related to your search
• Referral suggestions for related services (e.g. lenders, movers)

Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP to any SMS message. For help, reply HELP or contact us at connect@goharbr.com.

We do not share your phone number with third parties for their own marketing purposes.

7. Data retention

We retain your personal information for as long as necessary to provide our matching service and fulfill the purposes described in this policy. If a transaction is completed (a home purchase or sale through a matched agent), we may retain records for up to seven years for business and legal purposes. You may request deletion of your information at any time by contacting us at connect@goharbr.com.

8. Your rights and choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information
• Opt-out of SMS: Reply STOP to any text message at any time
• Opt-out of email: Click the unsubscribe link in any marketing email

To exercise any of these rights, contact us at connect@goharbr.com. We will respond within 30 days.

California residents: Under the California Consumer Privacy Act (CCPA), you have additional rights including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. Harbr does not sell personal information. To exercise your CCPA rights, contact us at the email above.

9. Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our CRM and data tools use industry-standard encryption and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Children's privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately at connect@goharbr.com and we will delete it promptly.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. For significant changes, we will make reasonable efforts to notify you directly. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

12. Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

We aim to respond to all privacy-related inquiries within 5 business days.